May 20, 2025
Dear cat slaves,
We’ve been listening to your feedback, and today we’re thrilled to announce some exciting changes to our Nana & Chi subscription service! Our mission has always been to provide the best possible experience for both you and your feline companions, and these new updates will give you more freedom, flexibility, and options than ever before.
What’s Changing?
🎉No More Contracts!
You are not tied down anymore. Our subscriptions now renew without any long-term commitment, allowing you to cancel anytime. We’re confident in the quality of our products and want you to stay because you love them, not because of contractual obligations.
⏱️Customizable Delivery Schedule
We understand that every household has different needs. Now you can change your litter delivery frequency to match your unique situation. Choose between deliveries every 4, 6, or 8 weeks depending on how many cats you have and how quickly you go through litter.
📦Bundle Size Options
Select the number of litter bags in your bundle: either 3 or 4 bags per delivery. This flexibility allows you to optimize your subscription for your specific usage patterns.
🆕New Litter Types!
We’re expanding beyond our original Cassava Litter! You can now choose from:
- High-Performance Cassava Litter – Our bestseller, known for excellent clumping and odor control
- Premium Tofu Litter (2mm) – Finer texture with good tracking control
- Pine Wood Pellets – Maximum anti-tracking performance
The best part? You can now select different litter types for each bag in your bundle! This means you can experiment with different combinations to find the perfect solution for your home.
💰Existing Promotions Protected
If you’re currently enjoying promotional pricing, don’t worry! You will still receive your discounted rate for 12 more renewals before transitioning to regular pricing.
Which Litter Type Is Right For You?
We’ve created this handy comparison to help you choose:
| Litter Type | Clumping | Odor Control | Anti-Tracking |
|---|---|---|---|
| Cassava Litter | EXCELLENT | EXCELLENT | OK |
| Tofu Litter (2mm) | GOOD | GOOD | GOOD |
| Pine Wood Pellets | NO | GOOD | EXCELLENT |
Our recommendation: 100% Cassava litter provides the best clumping, odor control, and overall cat experience.
For a balanced solution: Mix 2/3 Tofu and 1/3 Cassava for the best of both worlds – good tracking control while maintaining clumping performance.
For maximum anti-tracking: 100% Pine Pellets will minimize tracking around your home.
IMPORTANT DELIVERY NOTE
Your new litter preference selections will be delivered from June 20, 2025 onwards,
unless you are participating in our trial program.
How to Update Your Preferences?
Ready to customise your subscription?
For existing subscribers, check your email for a customisation form.
For new users, purchase your customisable litter subscription at our shop
Our team is always here to help if you have any questions about these exciting changes. Feel free to reach out to our customer support team at hello@nanaandchi.com.
Thank you for being part of the Nana & Chi family. We’re committed to continuing to improve our products and services based on your feedback.
Happy Purrs,
The Nana & Chi Team
Seven Eight Lab Pte Ltd